Brisbane Airport voted Best in Australia/Pacific in 2022 Skytrax global awards

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Friday, 17 June 2022:  Brisbane Airport (BNE) is celebrating after claiming two prestigious global Skytrax World Airport Awards overnight in Paris, France for Best Airport and Best Airport Staff (Australia/Pacific).

Gert-Jan de Graaff, Brisbane Airport Corporation’s Chief Executive Officer, said the awards reflected the dedicated hard work and passion of BNE’s people and partners, and he was proud the airport was recognised as the gold standard in aviation service throughout the region.

“It is humbling that these prestigious awards were decided by millions of passengers voting in the largest global airport customer satisfaction survey.  

These awards reflect BNE’s commitment to not just meeting, but exceeding, the expectations of our customers, with customer experience being central to everything we do."

“These awards are a public tribute to every member of the BNE family, from airline and ground handling crews, to cleaners, security, customs, immigration, ground transport, retail, and maintenance staff, and let’s not forget our amazing volunteer Ambassadors” he said.

“These awards are a reflection of our people, and our unwavering commitment to serving our customers, from those who travel with us, to those who visit, shop and dine at BNE.”

“Brisbane Airport has a strong history of being recognised by Skytrax as a world-leading airport,  which includes winning Best Airport in Australia/Pacific five times, Best Airport Staff in Australia/Pacific four times, and continually ranking among the top airports in the world for our size category.”  

“I cannot thank enough the thousands of passionate and dedicated team members at BNE, whose incredible efforts and commitment not only brought us safely through the pandemic, but laid the foundation for our very bright future.”

“The last few years have been tough for our people and for our industry, yet despite these challenges we are proceeding with some really exciting new leisure, retail and commercial projects on the Airport precinct.”

“More than $2.5 billion (AUD) will be invested at BNE over the next 5 years, which will enhance our reputation as Australia’s vibrant, 24/7Airport City. ”

"We are so incredibly proud that the passengers travelling through Brisbane Airport have awarded us the dual honour of being acknowledged as Best Airport and Best Airport Staff in Australia & Pacific at the 2022 Skytrax World Airport Awards.”

Brisbane Airport Media Contact:  Stephen Beckett, Head of Public Affairs  tel +61 466 322 485

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The World Airport Survey was conducted from September 2021 until May 2022, and over 100 customer nationalities participated in the survey. 

The customer surveys were provided in English, Spanish, and Chinese. Over 500 airports are featured in the 2022 survey results.