Brisbane Airport retains ‘good’ overall rating for quality of service

BUSINESS_Brisbane Airport (Photog Jen Dainer)_823

Monday 25 February 2019: For the fifteenth year in a row Brisbane Airport (BNE) has achieved a ‘good’ rating for overall quality of service in the 2017-18 Airport Monitoring Report conducted by the Australian Competition and Consumer Commission (ACCC).

The airport has also consistently received the highest rating in the last decade for quality of service from passengers.

In FY18 Brisbane Airport Corporation (BAC) invested $341.2 million in aeronautical facilities improving systems efficiency, accessibility, passenger choice and experience, nearly twice its aeronautical operating profit of $172.9 million during the same period.

With international passenger growth (5 per cent) outpacing modest domestic growth (1.5 per cent), BAC’s recent investment in the expansion of its International Terminal is delivering significant economic benefits for the city and state.

Gert-Jan de Graaff, BAC Chief Executive Officer, said capital expansion and improvement projects at BNE help stimulate growth through the attraction of new airlines, providing passengers with more convenience, choice and competitive fares.

“Over the past two years BAC has secured services from seven new airlines – Air China, Hainan Airlines, Malaysia Airlines, Malindo Air, Philippine Airlines, Royal Brunei Airlines and Thai AirAsia X, with many existing partners also increasing frequencies.

“This could not have been achieved without the significant expansion of the International Terminal and investment in systems, facilities and technology that help to manage increased demand and improve airline efficiency and the passenger experience overall.

“Importantly, before any capital project is approved, extensive consultation is undertaken with our airline partners to ensure the timing and type of investment proposed supports their long term commercial objectives as well.”

With parking and transport services always a key focus for consumers, Mr de Graaff said new transport options provided even more choice and convenience for passengers.

“The way people travel to and from the airport is changing and with new ride-share options growing in popularity we’ve had to consider this in our planning and provide the necessary facilities to ensure these new services as accessible for passengers.

“Demand for parking facilities, both at the terminals and at distance car parks with free shuttle services, is also increasing in line with passenger growth, so we continue to invest in this area to meet demand, including commencing planning for the construction of a new multi-level car part at our International Terminal.

“This new car park will complement the free International Terminal Passenger Pick-up facility that opened in 2017, providing increased kerb space for more cars, which has completely alleviated traffic congestion on Airport Drive during peak times.

“For those choosing to use the parking facilities and services there’s plenty of choice with budget parking from as little as $5 a day for stays of 10 days or more at Airpark, to full service valet which is one of our most popular products.

“As always, the best deals and discounts of up to 70 per cent off the drive-up rate can be found and pre-booked online every day of the week.

“Aside from parking, given each traveller’s budget and needs are different, we work hard to ensure there is a wide range of choice for other transport options to/from Brisbane Airport. This includes free drop off and pick up zones close to both terminals, free bus services between the terminals and to Skygate, taxis, Airtrain, corporate vehicles and coaches, rental cars, rideshare options, off-airport parking options, and a dedicated passenger pick-up waiting zone offering 30 minutes free parking.

“While BNE rated well across the board, there’s always room for improvement and we’ll continue to work with our airline and industry partners to achieve this,” Mr de Graaff said.