Brisbane Airport retains favourable rating for 14th year

For the fourteenth year in a row Brisbane Airport has achieved a ‘good’ rating for overall quality of service in the annual Airport Monitoring Report conducted by the Australian Competition and Consumer Commission (ACCC).

Passengers judged the quality of services and facilities at BNE’s International Terminal as ‘excellent, across 10 of the 13 categories, including waiting time for baggage collection, inbound and outbound immigration, security processes, and signage and way-finding.

The remaining indicators, including check-in waiting time, seating in lounge areas and standard of washrooms, achieved a ‘good’ rating from passengers.

Over the last 10 years Brisbane Airport has continued to deliver a high level of service with a lower revenue per passenger than other monitored airports.

Brisbane Airport Corporation (BAC) CEO and Managing Director Julieanne Alroe said the report, as well as surveys conducted by the Corporation, showed that passengers prioritised efficient, comfortable, clean and convenient airport services and facilities.

“While Brisbane Airport continues to be rated very favourably across the board, there’s always room for improvement and these surveys help us identify where our focus should be,” she said.

“Importantly, the quality of airport services and facilities has improved significantly since privatisation in 1997 and will continue to improve as new technology is integrated and billions of dollars of private investment in infrastructure continues to transform our airports,” Ms Alroe said.

With the quality of airport parking services and facilities a key focus of the annual ACCC report, Brisbane Airport was again rated very highly by passengers, achieving ‘excellent’ across three categories including car space availability, car parking standard and time taken to enter.

Of the four major airports monitored for average drive up and online car parking rates, Brisbane Airport offered the cheapest option for parking at its popular AIRPARK facility.

The report also noted motorists were saving an average 25 per cent on the drive-up rate by pre-booking parking online for short and long term parking within walking distance at either the Domestic or International Terminal.

“Airport parking is always a hot topic and we invest a lot of money into providing the capacity, facilities, quality and services travellers expect and demand,” Ms Alroe said.

“Each traveller’s budget and needs are different so we work hard to ensure there is a wide range of choice for parking at and transport to and from Brisbane Airport.

“For those who choose not to park there’s free drop off and pick up zones close to both terminals, free bus services between the terminals and to Skygate, taxis, Airtrain, corporate vehicles and coaches, rental cars, rideshare options, and a dedicated passenger pick-up waiting zone that offers 30 minutes free parking. You can even cycle to the terminals.

“For those wanting to park there’s the choice of 20 different products, with budget parking from as little as $5 a day for stays of 10 days or more, to full service valet which is one of our most popular products.

“Whatever product you choose, we recommend pre-booking parking online, not only because that’s where the best discounts can be found, but because it allows us to manage supply and demand during busy peak periods so we can better meet customer expectations,” Ms Alroe said.

Since 2012 Brisbane Airport Corporation has invested around $1.7 billion in major projects, with an estimated additional $1.8 billion ear-marked for airside, landside, terminal and other projects over the next five years until 2022.